Minimum Order

Minimum order is £10 plus postage and packaging.

Delivery

Standard Delivery to the UK Mainland

 Standard delivery items will be sent by the Royal Mail First Class "Recorded Signed for" delivery service. Item(s) will require a signature from you upon arrival. This service gives you peace of mind that your item(s) will arrive safely and direct into your possession.  This delivery option is £2.50 regardless of how many items are ordered.  Please note, all orders over £60 are automatically sent free via Special Delivery.  Our aim is to deliver all orders within 10 working days of your payment being received.  In the unlikely event that this is not possible, we would email you to advise you of the likely delay. Please be aware that with this delivery method, your items are not insured.  If you require insurance, please use the Special Delivery service.

To prevent fraudulant purchases , we don't take orders from one country and ship to another.

Returns Procedure

We offer a 10 day money back guarantee.  If your item is not suitable then please notify us by email stating the reason for the return within 5 days of receipt.  Any items MUST be sent back complete with jewellery packaging and received by us within 10 days of receipt.  We suggest that you use a signed for delivery service and use recorded delivery should you wish your items to be insured.  If recorded delivery is not used, we cannot accept responsibility for any returns sent.  The postage cost is not reimbursed.

In the unlikely event of any defects we will offer a replacement or full refund on receipt of the faulty goods providing they are returned within 10 days of you receiving them complete with jewellery packaging. Should your item be faulty, simply contact returns@purecharm.co.uk with details of the fault and item you wish to return along with details of when the item was purchased. PLEASE NOTE - we DO NOT accept returns unless authorized first either via e-mail (preferred method) or by telephone and ALL returns must be accompanied by a copy of the original packing slip.

In the case of faulty goods returned within 10 days, we will refund any postage costs upon request.

It goes without saying they we cannot accept returns for any 'intrusive' jewellery (such as earrings, body jewellery etc) for hygiene reasons, unless the item is faulty.

All products (unless otherwise stated) are guaranteed for 12 months from purchase for defects. This guarantee does not cover accidental damage or damage caused by misuse of an item.

Any weights and measures are approximate.

Please note:  Your payment will be shown as Pure Dash Group on your credit/debit card statement.

If you have any questions then please - contact us.

Address:

Pure Dash Group (Pure Charm)
Cherry Tree Cottage
Bannisters Lane
Frampton West
Boston, Lincs
PE20 1RD